Privacy Policy

This Privacy Policy describes how White Carbon ("we," "us," or "our") collects, uses, and shares information when you use our website, whitecarbondxb.com (the "Website"), and our bidding application (the "Application") for various industries including, but not limited to, rough diamonds, natural diamonds, jewelry, art, valuables, and antiques (collectively, the "Services").

1. Information We Collect

We collect information from you in several ways, including:

Information You Provide Directly:
  • When you create an account, we collect your name, email address, contact information, and any other information you provide.
  • When you participate in bidding activities, we collect information related to your bids, including the items you bid on, bid amounts, and transaction details.
  • When you communicate with us, we collect your contact information and the content of your communications.
  • When you upload information related to items for auction, such as photos, descriptions, certificates, and other relevant documents.
Information Collected Automatically:
  • We collect information about your device and usage of our Services, including your IP address, browser type, operating system, and browsing activity.
  • We may use cookies and similar technologies to collect information about your interactions with our Website and Application.
  • We may collect location data when you use the Application.
Information From Third Parties:
  • We may receive information about you from third-party service providers, such as payment processors and analytics providers.
  • If you choose to use social media login, we will receive data from the social media platform in accordance with their terms of service and your privacy settings.
Sensitive Information:
  • Due to the nature of the products traded on our platform, we may collect sensitive information such as certificates of authenticity, valuations, and other documentation related to high-value items. We take extra care to protect this information.

2. How We Use Your Information

We use your information for various purposes, including:

  • Providing and maintaining our Services.
  • Processing transactions and managing bids.
  • Communicating with you about your account and our Services.
  • Personalizing your experience and providing tailored content.
  • Improving our Services and developing new features.
  • Detecting and preventing fraud and other illegal activities.
  • Complying with legal obligations.
  • To verify the authenticity and value of items being auctioned.
  • To provide secure bidding environments.

3. Sharing Your Information

We may share your information with:

  • Service Providers: We share information with third-party service providers who assist us with various functions, such as payment processing, data analysis, and customer support.
  • Other Users: Information related to bids and auctions may be visible to other users of the Application, depending on the auction settings.
  • Business Partners: We may share information with business partners who offer related products or services.
  • Legal Compliance: We may share information when required by law or to protect our rights and the rights of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, we may transfer your information to the acquiring entity.
  • With your Consent: We may share your information with third parties when you provide your consent.
  • Industry specific regulatory bodies: We may have to share information with regulatory bodies related to the industries we serve, such as diamond certification organizations.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

  • We use encryption and other security technologies to protect your information.
  • We restrict access to your information to authorized personnel.
  • We regularly review our security measures.

5. Data Retention

We retain your information for as long as necessary to provide our Services and comply with our legal obligations.

  • We may retain certain information even after you close your account if necessary to comply with legal obligations or resolve disputes.
  • Information related to transactions may be retained for extended periods for audit and compliance purposes.

6. Your Rights

You have certain rights regarding your information, including:

  • Access: You can request access to the information we hold about you.
  • Correction: You can request to correct any inaccuracies in your information.
  • Deletion: You can request to delete your information, subject to certain limitations.
  • Objection: You can object to the processing of your information.
  • Data Portability: You can request to receive your information in a portable format.
  • Withdraw Consent: If we rely on your consent to process your information, you can withdraw your consent at any time.

To exercise these rights, please contact us at info@whitecarbondxb.com

7. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our Website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

White Carbon

The Citadel Tower​10, Marasi Drive street​29 Floor, Office 2907. 24758 86467. Business Bay, Za'abeel, Dubai, Dubai